At Furball Pet Care, we want you and your pets to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.
1. Returns Eligibility
You may request a return within 7 days of receiving your order. To be eligible:
- The item must be unused, unopened, and in its original packaging
- The product must be in the same condition as received
- Proof of purchase is required
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened pet food or treats
- Used grooming products
- Any item marked as non-returnable or clearance
3. Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection
- Approved refunds will be processed to your original payment method
- Please allow 5–7 business days for the refund to reflect
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Please contact us within 48 hours of delivery
- Share clear photos of the issue
- We will arrange a replacement or full refund at no extra cost
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with your order details.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Shipping charges are non-refundable
7. Cancellations
Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.
8. Contact Us
For any return or refund requests, please contact us through our website.
Last Updated: April 2026